American-owned | USA shipping | 100% satisfaction

Shipping & Return Policy

Shipping Policy:
  • $5 flat-rate US shipping or FREE on orders over $75!
  • Orders are processed and shipped out within 48 hours.
  • FREE local pickup is available Bartow, FL. 
  • Customers are responsible for picking up their order within 7 business days of order. If items are not picked up within that time frame, we will contact customers and charge a shipping fee.
Return Policy:
Here at the Twisted Pineapple, we want our customers to be 100% satisfied. 
We are happy to accept returns for an exchange or store credit.
  • All merchandise must be unworn, unwashed, with all tags still attached and returned within 14 days of receiving your item(s).
  • ITEMS SHOULD BE FREE OF MARKS, MAKEUP, PERFUMES, DEODORANT, AND ANIMAL HAIR.
  • An item(s) sent back after 14 days of delivery to the customer, will not be accepted. Buyer is responsible for return shipping.
  • Returns for store credit is issued as a one time occurrence and any remaining balance will be forfeited. Store credit does not expire. 
Final Sale Items:
Final Sale items cannot be returned. These items include clearance items, bathing suits, undergarments such as but not limited to: bra's, bralettes, bathing suits, & underwear.

Customized Items: Custom apparel, gear and swim suits are not available for return. Please make sure you check order details prior to placing your order.

Grab bags or bundle sales: These as well as clearance items are not eligible for return. 

Gift Card: Physical or emailed Gift Cards are not eligible for refund.

Swim Suits & Undergarments: Swim suits and undergarments are not eligible for returns under any circumstances. Please be mindful of the size chart and size up or down where you see fit at your own discretion. 

Return instructions:
Please return item with packing slip mailed to you along with the reason for return. 
Mailing address:
ATTN: RETURNS
315 E SUMMERLIN ST
SUITE B
BARTOW, FL 33830
Twisted Pineapple Boutique is not held responsible for any order placed where the customer has asked for our guidance on sizing. Twisted Pineapple Boutique reserves the right to refuse store credit or returns as they deem fit.

Twisted Pineapple Boutique is not responsible for returns lost in transit by USPS, FEDEX, or UPS. We advise to redeem a tracking number when shipping back an item.